Custom Weavings and How to Order
Above all, I like to take on the challenge of special orders. I have complete confidence that my weavers can duplicate any design that you might have in mind.
In my experience, there are always nice designs that come through that people really love, but they need a different size for their particular circumstance. This is usually how a situation develops for a special order. At times, someone might want to order a design from a book, magazine or even album cover. Whatever the case may be, Accents West would love to handle the job for you.
For example, If you should want a large rug made especially to your specifications, all you need to do is email us which of our inventory rugs that you like and what size you would like your custom rug to be. Then we would contact you with a price estimate after we carefully research the factors invloved in your particular project.
If you have a different design in mind, then you would need to email us an attached picture or send us a package with design and color swatches through the mail. In either case, we would begin a dialogue that would continue until the rug reaches you and you then have 48 hours to accept or reject it.
You will need to send one-half of the cost in check or money order to get a custom weaving project under way. When we receive your down payment, we will quickly forward your money to Mexico to get the job started as soon as possible. In a matter of days, we should be able to give you an estimated time of delivery. Upon completion and arrival in Texas, we will contact you again and ask for your preference of shipping. Then, you will need to mail us the balance of the price of the weaving before we can ship it to you.
As we said earlier, the customer has 48 hours to accept or reject the weaving. You must contact us within this time span in order for us to honor the return policy and return your money. In all my years of business, I have never had a customer reject one of our special orders.
We want all of our customers to be satisfied and we are confident of our artists work. However, if you are not satisfied and have followed our return policy we will send your second check back to you upon receipt of the weaving. Then it will take three to four weeks to get your original deposit back from Mexico.
We specialize in large size rugs up to 10 feet in width and 20 feet in length, although our most common large scale rug are 8 x 10 feet. There are too many factors involved to list here pertaining to estimated completion date. We can nearly always deliver an 8 x 10 rug in six months.
Check out some of these Custom Orders our weavers have completed.
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